Student Support Officer
FLS’s Student Support Officer is the first point of contact for enquiries and advice realating to your study and matters specific to International Students and can provide general Information or direct you to the correct person or services for the things such as academic support, general students support, students services and welfare services.
Student's Special Needs
All students are required to fill out a special learning needs form to identify any language, literacym numeracy, learning style, physical, intellectual, cultural and religious issues which may impact upon their ability to effectively study with FLS. A customised learning plan an approach will be creating to ensuring the student receives suitable and personalised instruction.
Counselling
Counselling provided by our Welfare Counsellor is available to those studying at FLS on matters rangin from private concerns to living issues.
Students can see the counsellor for a variety of reasons. Everyone finds themselves in difficult circumstances at some time in their lives. Sometimes students want to speak to someone who is professional, confidential and separate from family and friends.
Reasons to speak with the Counsellor
If you are having personal diffidulties, or just want to talk about:
- Your special needs
- Your disability
- Relationships
- Family issues
- Ongoing problems with anxiety, stress, shyness, depression, low self esteem
- If you need moral support in attempting something challenging
FLS will provide access to welfare related support services to assist students at no additional cost to the student, which includes counselling services. In some cases, FLS counsellor may refer you to an external provider, which will be at no additional cost, however, the external provider may have their own service fees, and students may have to pay this fee). Please see Students Services Officer to learn more about Counselling Services that are offered and to make and appointment.
Academic counselling provided by the Director of Studies will be available to students who have questions about a course of future study options. Appointments can be made via Students Services Officers.
Complaints
A complaint can be made orally or in writing. You can make a complaint by speaking to your Teacher or the Student Services Officer. If your complaint cannot be resolved by speaking to our staff you can fill in a complaints form and help with this will be provided if you need it. You are entitled to have a support person present when making the complaint and ay any other meeting. The Director of Studies will inform you about the complaints and appeals processes during the orientation program. You will be provided with information on how to access the complaints forms. While all complaints and appeals are in process, FLS will maintain the enrolment of the student.
What can a complaint be about?
- The service provided by our Student Services Offices
- Your class, your level or your Teacher
- Any problem that you may have
- Any problem that you may have Anything else that you are not happy about
Who can make a complaint?
Any person can make complaint, including a student, any employee or contractor in any campus or location where the organisation’s services are provided.
For more information on FLS’s Complaints and Appeals Policy and Procedure, please refer to the FLS Student Handbook.
